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Store Policy

​Order Processing

  • Processing Time: Orders are processed within 24 hours after payment is received. Custom orders or made-to-order items may take additional time, which will be communicated at the time of purchase.

  • Order Confirmation: An order confirmation email will be sent once your purchase is completed. If you do not receive an email, please check your spam folder or contact our customer service team.

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Refunds and Exchanges

  • Exchange Policy: Exchanges are available for defective or damaged items. Please contact us within 48 hours of receiving a damaged product with photographic evidence.

  • Refunds: Once your return is received and inspected, a refund will be processed to your original payment method within 7-10 business days. Shipping costs for returns are the responsibility of the customer unless the item is defective.

  • Personalized Items: We do not accept returns, exchanges, or cancellations unless the product arrives damaged or defective.

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Cancellations and Order Modifications

  • Cancellations: Orders can be canceled within 24 hours of placing them for a full refund. After 24 hours, orders may already be in processing and cancellations may not be guaranteed.

  • Modifications: For changes to an order, such as updating shipping addresses or adding items, please contact us as soon as possible. Modifications can only be made if the order has not yet been processed.

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Privacy & Safety

  • Data Collection: We collect and store customer information solely to process orders and provide a better customer experience. We do not sell or share personal data with third parties.

  • Communication: By purchasing from us, you consent to receiving transactional and promotional emails. You can opt-out of promotional communications at any time.​

  • Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.

  • Additional Disclosures: Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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Payment Information

  • Accepted Payment Methods: We accept major credit cards, PayPal, Google Pay, and Apple Pay.

  • Secure Payment: All transactions are encrypted and processed through secure payment gateways to protect your information.

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Contact Information

For any questions, concerns, or assistance please reach out to us at contact@shadowlandserpentry.com

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